shipping & returns

Shipping Options

We offer free standard shipping (3–7 business days) within the United States, including Hawaii and Alaska. Orders are generally processed within 1–2 business days, and tracking information is provided after shipment.

For expedited-shipping questions, contact support@riftpickleball.com.

30-Day Satisfaction Guarantee

Try your Rift paddle during normal pickleball play for 30 calendar days from delivery. If it is not right for you, contact us within that window to request a return. This guarantee applies to purchases made directly from riftpickleball.com and does not apply to unauthorized sellers or third-party websites.

Damage beyond normal trial use, misuse, abuse, unauthorized modification, or ordinary cosmetic wear is not covered. Please include the original packaging and accessories when possible.

How to Request a Return

1. Email support@riftpickleball.com with your order number and reason for the return.
2. Wait for return instructions and the return address from our support team.
3. Pack the paddle securely and include its accessories and original packaging when possible.

After the return is received and inspected, we will notify you whether the refund is approved.

Return Shipping

• Rift covers return shipping when the product is defective, damaged on arrival, or incorrect.
• For satisfaction returns or an incorrect order placed by the customer, the customer is responsible for return shipping.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the credit may take 5–10 business days to appear.

Exchanges and Warranty Claims

For a defective or damaged product, email support@riftpickleball.com with your order details and photos of the issue. Warranty coverage is described on our Warranty Information page.

Questions?

Email support@riftpickleball.com for help with shipping, returns, exchanges, or warranty claims.